Support Hub

How can we help you today?

Popular: API Keys Refunds Terminal Setup Reset Password

Getting Started

Learn the basics of NextGen. Setup your dashboard, verify your business, and go live.

View articles

Account & Security

Manage 2FA, update team permissions, reset passwords, and secure your data.

View articles

Billing & Payouts

Understand processing fees, schedule automated payouts, and issue customer refunds.

View articles

APIs & Integrations

Find API reference guides, setup webhook endpoints, and troubleshoot code errors.

View articles

Terminal Hardware

Pair readers to your POS system, troubleshoot connectivity, and order hardware.

View articles

Fraud Prevention

Manage chargebacks, configure Radar rules, and protect your business from disputes.

View articles

Frequently Read Articles

How to handle a customer dispute or chargeback
Understanding payouts and settlement timing
Testing integration with Stripe sandbox keys
Upgrading your NextGen software subscription
For Developers

Building a custom integration?

Skip the general help articles and jump straight into our technical documentation. Access code snippets, RESTful API references, and comprehensive webhook payload examples.

Read the Docs View System Status

Quick Answers

Most commonly asked questions by new users.

Are there any monthly fees for the Standard tier?
No. The standard integration tier is entirely pay-as-you-go. You are only charged the standard processing rate of 2.9% + 30¢ per successful transaction. There are absolutely no setup fees, monthly minimums, or hidden cancellation fees.
How long do payouts take to reach my bank account?
For businesses based in the United States, payouts are automatically deposited on a 2-day rolling basis. This means payments processed on a Tuesday will arrive in your linked bank account by Thursday morning. Instant Payouts are available for eligible debit cards for an additional 1% fee.
Can I test the checkout flow without using a real credit card?
Yes! You can toggle your dashboard into "Test Mode" at any time. We provide a list of test card numbers (such as the standard 4242 card) that you can use to simulate successful payments, declines, insufficient funds, and fraud warnings safely.

Still can't find what you need?

Our Miami-based engineering and support teams are standing by. Get in touch via email and we will help you get everything resolved quickly. Operating hours are 9 AM - 6 PM EST.

Email Support Team