Terminal Hardware

Pair readers to your POS system, troubleshoot connectivity, and order hardware.

Pairing Your Reader

To accept in-person payments, your NextGen Terminal reader needs to be paired with your Point of Sale (POS) application via Bluetooth or a local Wi-Fi network.

Turn on the reader by pressing the side button. Once the screen lights up, open your POS software, navigate to "Hardware Settings," and select "Discover Readers." Your device's serial number will appear on the screen. Tap to connect.

Troubleshooting Connectivity

If your reader drops its connection mid-transaction or says "Offline," follow these steps:

  • Ensure the reader has at least 20% battery remaining.
  • Verify your iPad or POS terminal is connected to the exact same Wi-Fi network as the reader (Guest networks often block device communication).
  • Hold the power button for 15 seconds to perform a hard reset.

Ordering New Hardware

Need more readers for a new storefront? You can purchase pre-configured NextGen Terminals directly from your dashboard. Navigate to Terminal > Shop. All hardware ships with 2-day priority delivery.