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Understand processing fees, schedule automated payouts, and issue customer refunds.
For businesses based in the United States, NextGen automatically transfers your available balance to your linked checking account on a 2-day rolling basis.
This means a payment successfully processed on a Monday will be deposited into your bank account by Wednesday morning. You can change your payout schedule from "Daily" to "Weekly" or "Monthly" inside your dashboard settings.
Under our Standard tier, NextGen charges a flat rate of 2.9% + 30¢ for every successful credit or debit card transaction.
There are no setup fees, monthly minimums, or hidden costs. The processing fee is deducted from the transaction before the remaining balance is added to your payout account. You can view a full breakdown of fees per transaction in your Reports tab.
If a customer requests a refund, you can issue it directly from your dashboard or via our API.
Navigate to the Payments tab, click on the specific transaction, and hit the "Refund" button in the top right corner. You can choose to issue a full refund or a partial refund.
Note: When you issue a refund, the original processing fee (2.9% + 30¢) is not returned to you, but we do not charge any additional fees to process the refund itself. It generally takes 5-10 business days for the funds to appear on your customer's bank statement.